Shipping policy
We want your Edinburgh Sisters order to arrive smoothly from checkout to delivery. That’s why we keep our shipping process transparent, straightforward, and always free of charge.
Shipping Costs
There are no shipping fees on any orders. No unexpected costs - just your selected items on their way to you.
Shipping Destination
At this moment, we ship only within the United Kingdom. Orders are processed with care and sent directly to the delivery address provided during checkout.
Order cut-off time
Orders placed before 23:00 GMT (Monday–Friday) are processed the same business day. Orders placed after 23:00 GMT or on weekends are processed the next working day.
Processing & Dispatch
Once your order is placed, it will be prepared for shipment within 1–2 working days (Monday–Friday). After dispatch, you will receive an email with tracking information.
Estimated Delivery
After processing, delivery times are estimated as follows:
Standard Delivery: 3–5 business days (Monday–Friday)
Delivery times exclude weekends and public holidays.
Combined processing and delivery time: 4–7 business days (Monday–Friday).
Tracking Your Order
As soon as your parcel has been shipped, a tracking email will be sent so you can follow your order every step of the way. Alternatively you can track your order using the Track Your Order Page.
For assistance, contact us at: info@edinburgh-sisters.com.
Possible Delays
Although we aim to meet stated delivery times, delays may occasionally occur due to external factors such as courier delays or severe weather. If this happens, we’ll keep you updated. Alternatively you can contact us trough our contact page.
Company Information
Website name: Edinburgh Sisters
Company name: Edinburgh Sisters
Business Address: Avenue Carré 21, Barendrecht, Zuid-Holland, 2994 EA, Netherlands
E-mail: info@edinburgh-sisters.com
Phone: +44 7782274268
Company Registration Number: 97305367
VAT Number: NL004989872B91
Contact: Click here
Customer Service replies within 24 hours during business days (Monday–Friday).
Opening Hours:
Monday - Friday, from 9 AM to 5 PM (GMT).